TERMS OF USE FOR THIS MOBILE APPLICATION
Please take a moment to scroll down and read these terms of use (“TOU”). As these TOU governs the use of the Ask Your Doctor App by the User/ Doctor. Please read these TOU carefully. By clicking on ‘I Accept’ button the User/Doctor agrees to be legally bound by these TOU. If you do not agree with the terms and conditions of this agreement, you are not granted permission to access or otherwise use the ‘Ask Your Doctor’ App, the content, or the resources of the App by Pink Tree Health PRIVATE LIMITED (‘Pink Tree’).. Ask You Doctor app is developed and owned by PinkTree.
TERMS AND CONDITIONS
1. Definition for the terms used under this Terms and Conditions
1.1 Application (“App”): Application, mobile application, platform or any other terminology used under this policy are all in reference to application, websites, products, services which are owned, developed by Pink Tree and are provided to the User/ the Doctor.
1.2 The Resources: The Content, Informational Articles, Resources or any other terminology used under this policy are all in reference to the resources that are made available to the User/ the Doctor registered on the App.
1.3 User: Subscribers, User or any other similar terminology used under this policy are all in reference to the person who is a Patient and has registered himself/ herself on the App and is accessing or using the App and/or the Resources of the App.
1.4 Doctor: Doctor, Medical Practitioner, Medical Expert, or any other terminology used under this policy are all in reference to the Doctor registered with medical council of India or such regulatory body established by the government of India and who has registered himself/ herself on the App and is accessing or using the App and/or the Resources of the App.
1.5 Content: Content, Information, Blogs or any other terminology used under this policy are all in reference to software, text, graphics, images, sound recordings, audio-visual works, and other materials provided by or on behalf of the Pink Tree.
1.6 Caregiver: Caregiver under this policy is all in reference to the person who is a family member, immediate relative or friend of the User and whose details are provided by the User at the time of the registration or after registration on the App.
2. Services Provided by Ask Your Doctor app from Pink Tree
Ask Your Doctor provides an online platform through its App to Users to manage their medical conditions/ ailments related to Lungs and connect to Doctor with a comprehensive lung health mobile application/ website. Ask Your Doctor through its services provide the User with an App through which the User can avail connect with their doctor/doctors via virtual platform like chat and /or video calling to avail consultation advice as deemed fit at a cost. The app also serves as a repository of medical records which the patient can share with the doctor as an when required.
3. Contact Detail:
3.1 Registered Address: 305 B Wing, Manish Mahal CHS Ltd, Jeevan Nagar, Off Veera Desai Road, Near Sai Baba Temple, Andheri West, Mumbai-400053, Maharashtra.
3.2 Pink Tree Health PRIVATE LIMITED
3.3 Email Address: support@askyourdoctor.in
4. Terms and Condition for registering with the App
4.1 For User: For availing the services on the Ask Your Doctor app, the User is required to register in the prescribed form as available on the App. User acknowledges that they provide Ask Your Doctor with accurate and complete registration information, and such other information as may be reasonably requested by Ask Your Doctor. Providing AADHAR number and ABHA number for the registration process is optional however, if the User provides the AADHAR number and ABHA number, then Ask Your Doctor will use the details to verify the details of the USER and in the future, to link the digital health records/ history of the User under the vision of Ayushman Bharat Digital Mission of the Government of India. The User acknowledges that he will not claim any damages or compensation from Ask Your Doctor if any details of the AADHAR card or ABHA number is compromised or is stored by the third-party application at the time of linking digital health data under the vision of Ayushman Bharat Digital Mission of the Government of India.
Also, Pink Tree holds the exclusive right to admit any User on its App. On successful registration on the App, the User will be able to use to use the chat/video feature of the app to connect with their doctors at a fee. Under no circumstance such paid fee will be refunded to the User. Further, Pink Tree at its sole discretion can modify, delete, update, insert, or change the subscribed features/services available on the App and the Doctor cannot claim any refund, costs, compensation or damages, arising out of such decision of Pink Tree.
4.2 For Doctor: For availing the services of the Ask Your Doctor App of Pink Tree, the Doctor is required to register in the prescribed form as available on the App. The Doctor acknowledges that they have provided Pink Tree with accurate and complete registration information along with necessary documents such as the professional qualification and registration/ license number, and such other information as may be requested by Pink Tree.
Providing AADHAR number for the registration process is optional however if the Doctor provides the AADHAR number then Pink Tree will verify the details of the AADHAR number using third party application/ service. The Doctor acknowledges that he will not claim any damages from the Pink Tree if any details of the AADHAR card is compromised or is stored by the third party application..
It is mandatory for the Doctor to provide his registered license number duly issued by the Indian Medical Council at the time of registration on the App. The Doctor acknowledges that the Pink Tree will use third party application to verify the registered license number of the Doctor and if any detail of registered license number is compromised in verification process, then Pink Tree will not be held accountable for any breach of information by third party application. It is agreed by the Doctor that he/ she may be denied registration on the App, if any verification fails or if Pink Tree for any reason which it so deems fit at its sole discretion.
On successful registration on the App and completion of the verification process, the Doctor is required to update his consultation profile so that patients can see the doctors available slot and consultation charges on the App. Further, Pink Tree at its sole discretion can modify, delete, update, insert, or change the subscribed features/services available on the App and the User cannot claim any refund, costs, compensation, or damages, arising out of such decision of Pink Tree.
4.3 The User and Doctor can register with Ask Your Doctor app using their Mobile Number (to be verified by means of a One Time Password) or by linking their Google, Facebook or Apple ID Account. However, by linking the account the User and Doctor give their express consent to the Pink Tree to retrieve name, mobile number, and photo, and email id, date of birth from the linked Google, Facebook or Apple ID Account.
4.4 The User and Doctor further acknowledge that it is their responsibility to update Ask Your Doctor with any changes to the basic information such as an address, or contact number by changing the same using their login credentials or by contacting Pink Tree at support@askyourdoctor.in. And in case of any grievances, the same is to be communicated on support@askyourdoctor.in.
4.5 If the User or Doctor believes that there has been a breach of security of their login credentials then they need to notify Pink Tree immediately by sending an email on support@askyourdoctor.in. If Pink Tree reasonably believes that the login credentials are compromised then it will take appropriate steps to resolve the issue and restore the login credentials. It is expressly agreed by the User and the Doctor that Pink Tree shall not be liable/responsible in any manner whatsoever for any loss of data/information due to breach of security of their login credentials.
4.6 For the App to function properly the User and Doctor has to give certain device permissions to the Ask Your Doctor such as device location, device push notification, etc. If the User or Doctor fails to provide such permission to the App then they may not be able to use certain features of the App or the App may even not respond properly, and Pink Tree shall not be held liable/ responsible if any function of the App turns non-functional for the said User or Doctor.
4.7 By registering with the platform of Asj Your Doctor from Pink Tree the User and Doctor give their express consent for receiving any communication, newsletters, and promotional offers from the Pink Tree.
5. Use of Data/ Information shared by the User/ the Doctor:
The User and Doctor acknowledge that the use of the App and/or the Resources may involve the transmission of your personally identifiable information (the “Personal Data”) or any other information to us. Our policies with respect to the collection and use of Personal Data and other information are governed according to our Privacy Policy available in the Pink Tree app/website.
6. Intellectual Property:
6.1 The User and Doctor acknowledge that this App contains material such as software, text, graphics, images, sound recordings, audio-visual works, UI/ UX and other materials provided by or on behalf of Pink Tree (collectively, the “Content”). The Content is be owned by us or by third parties, and is protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these worldwide rights are valid and protected in all forms, media, and technologies existing now and herein developed, whether registered or not by Pink Tree or such third-parties.
6.2 The User and Doctor also acknowledge that the Content is and shall remain the property of the Pink Tree or its licensors. You agree to comply with all intellectual property laws and shall not encumber any interest in, or assert any rights to, the Content. You should not modify, transmit or participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part.
6.3 However, you may print a single copy of the Content for your own personal use provided that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices.
6.4 Nothing on this App should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Pink Tree assets displayed on this App, without our prior written permission.
6.5 The User acknowledges that the intellectual property in the event shall vest with the creator or the organiser of such event such as the Doctor, Pink Tree, Pharma Company, Healthcare Company or any other person as the case may be.
6.6 The User and Doctor acknowledge that the message in the chat section is the property of such User or the Doctor and the Ask Your Doctor app of Pink Tree does not have any right over such messages. And if any User or Doctor suffers any loss from such posted content then the Pink Tree will not be liable for any loss to the aggrieved party.
7. Age criteria for using the services of Pink Tree
7.1 For User: The services of Ask Your Doctor app of Pink Tree are designed for Users of all age groups. However, the User must be above the age of 18 years to register as a User on the Ask Your Doctor platform. If the User is below the age of 18 years, then the User may avail of the services or products of the Pink Tree only with the involvement and consent of a parent or legal guardian, as some services of Ask Your Doctor could create financial liability to pay on the User.
7.2 For Doctor: For registering and using the App, the Doctor should have completed the age of 18 years and is not disqualified under the provision of the Indian Contract Act to enter into an agreement or under such applicable laws in India.
8. Guidelines for the Companion feature of the App:
The User should adhere to the following guidelines for using the chat/video feature of the APP and if any of the guidelines are not complied by the User then Ask Your Doctor app of Pink Tree has express authority to take any action as deemed fit and which may also include deleting or deregistering the account of such User. In the event if the User account is deleted or deregister by Pink Tree then such User cannot claim refund for any money already paid by him.
8.1 Chat is a feature available on the App whereby the user can ask any medical relevant questions to the doctor and seek consultation. Pink Tree or Ask Your Doctor app is not responsible for any side effects, misunderstanding, or misinterpretation of the chat or video call advice… Pink Tree should not be held liable of outcomes on the user’s health.
8.2 If the User wants to unsubscribe/ opt-out from the APP or wants to change his/her doctor, then such User will have this option available on the app.
8.4 The App does not permit any sort of communication between user and the doctor outside of the scope of medical communication related to one’s disease condition. If any User uses any other means to physically meet or communicate with his/ her doctor then in such scenario, Pink Tree will not be held accountable for any loss, mischief, injury, trauma incurred by the User and the User or his family members cannot claim any damages from the Pink Tree.
8.5 In the event if the User is reported by her or his doctor then such reported doctor will cease to be doctor of that User. If any User is reported twice then in such an event the Pink Tree will restrict his/ her account from using this feature of the App and Pink Tree at its discretion may take such actions as it deems fit and just.
9. Medical report upload feature:
9.1 This feature allows the Users to upload his/her Medical/ Lab report(s) on the App.
9.2 All medical records of the User are added on the App, either by the User or the care giver (who may have access to User’s login information). Only in event when the User request and share the medical reports with Pink Tree for uploading on the App, Pink Tree’s back-end team will upload the same for the User. It is the User’s responsibility to check that the correct information is uploaded in the App and if there is any discrepancy need to correct it immediately by themselves or by contacting the Pink Tree team. Under no circumstances, Pink Tree will be held accountable for any incorrect medical record uploaded or captured in the App.
9.3 The User and / or his/ her Caregiver shall exercise their sole discretion for using the Medical/ Lab report upload feature of the App. Pink Tree will not be held accountable for any shortcomings/damages/loss faced by the User due to use of this feature.
10. Payment Policies of Pink Tree:
10.1 Pink Tree provides certain services/ features and products on payment of fees that shall be chargeable in Indian Rupees and subject to taxation laws of India as applicable.
10.2 Such fees are to be paid to Pink Tree online through its third-party payment gateway only or such other mode specified for such service/ feature/ product. The wallet system will be provided to the user to make payments to their doctors. When the User clicks on the payment gateway link the user will be redirected to the payment gateway website and in the event the transaction fails, and the amount is deducted from the account of the User, then excess amount deducted from the account of the User shall be refunded in accordance with the refund policy of the third party payment gateway website. The User is advised to carefully read the refund policy.
10.3 It is deemed that the User/ Doctor has evaluated the features/ services before making any payment to the Pink Tree. The User/ Doctor understand that a lot of processes are undertaken by the Pink Tree to deliver the service/ feature/ product to the User/ Doctor, and therefore under no circumstance, Pink Tree shall be liable to refund the payment made by the User/ Doctor for any services/ features/ products provided/ sold on the App by Pink Tree.
Further, in case of consultation, the chat/video call fees to be charged by the Doctor to Users will be collected by Pink Tree as specified herein above, and only on the successful happening of the event, Pink Tree will transfer the Doctor’s share in the collected fees to their respective bank account within 10(Ten) to 15 (Fifteen) working days from the day when chat took place. The Doctor under no circumstance will be entitled to any interest on the fees collected by Pink Tree from the date of collection till they are disbursed to them or refunded back to the User. Further, on happening of force majeure events (as specified herein) the timeline for making the payment to the Doctor or the organizer may vary and any such variation will be informed by Pink Tree to the Doctor.
11. Refund Policies of Pink Tree:
11.1 Refund Policy for the subscription amount for any service/ feature/ in-app purchases on the App: We understand that the User/Doctor has conducted in-depth thinking before making payment to any features/services of the App or making any in-app purchases directly from Pink Tree or third parties and therefore any subscription/ fee/ purchase amount paid to Pink Tree are non-refundable under all circumstances. However, in the event if any excess amount is debited while attempting to avail the features/service of the App or any transaction failure associated with the subscription resulting into deduction of amount from the bank account, then such amount will be refunded to the same bank account from which the amount was debited on resolution of such payment issue. In such event of transaction failure or any technical issue, then such User/Doctor shall reach out to Pink Tree by sending an email to Pink tree at support@askyourdoctor.in.
11.2.2 Any chat/video fee paid by the User will be non-refundable in case the chat/video appointment is cancelled by the User or if the User does not attend the chat under any circumstances.
11.2.3 If the chat is cancelled by the Pink Tree, then it shall refund the Fee collected from the Doctor for the event within 10(Ten) to 15(Fifteen) working days of cancellation by Pink Tree. However, on happening of any force majeure events (as specified herein) the timeline for refunding the fees to the Doctor may vary and any such variation will be informed by Pink Tree to the Doctor.
11.2.4 If the chat/video consultation is cancelled by the Doctor then,
- a. If the chat/video consultation is free for the User, then there is no financial impact on the user.
- b. If the chat/video is paid by the User, then the doctor can reschedule the chat at a mutually convenient time and cover the fees. The new chat/video slot will then reflect on the Ask Your Doctor Platform only and not outside of it. If the chat is indefinitely cancelled, PinkTree will refund the amount back to the patient.
11.2.5 Any refund payable under this clause will be credited to the same payment account through which originally the amount was paid.
11.2.6 In case of any grievance, please contact Pink Tree by email on the support@askyourdoctor.in.
12. General Guidelines:
The User can connect with the Doctor only when both of them accept each other’s invite to connect on the App. Once connected, the Doctor can access the profile of the User and monitor his health and provide suggestions/ advise/ consultation. The User can change or remove his/her Doctor at any time on the app.
12.1 To access the chat feature the User has to subscribe to the services of the Pink Tree. Through this feature the User can communicate with the Doctor. The chat functionality shall have limitation with respect to time period or number of messages. Once connected on the App, both the Doctor and the User/ Caregiver can see the last seen/accessed status of each other on the App. The Doctor has the option to not show the last seen status to their patients on the App. However, by default this will be turned on unless the Doctor turns it off. The User and the Doctor hereby agree and acknowledge that the status visibility might be inaccurate due to any technical reasons and also, Pink Tree shall not be held liable for the same in any manner whatsoever including for non-reply by the User or the Doctor to each other in spite of being online.
12.2 Doctor can remove the User from his chat segment of the App by sending an email on the support@askyourdoctor.in. In such circumstances the aggrieved User cannot claim any damages from Pink Tree if he suffers any damages from any non-communication with the doctor.
12.3 The User, the Caregiver of the User or the Doctor shall not send any messages or upload any documents using the Chat functionality or other services of the App which:
- are obscene, offensive, pornographic, hateful, harmful, harassing, defamatory, vulgar, lewd, invading other’s privacy, or otherwise objectionable or provocative, disparaging etc.;
- encourages unlawful activities including but not limited to money laundering, gambling or stealing or otherwise unlawful in any manner whatsoever;
- is harmful to anyone;
- infringes any intellectual property including copyright, database, trademark, etc of any other person;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- violates the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or Information) Rules, 2011, the Telemedicine Practical Guideline, 2020, and any other applicable laws and codes issued by the Government of India or any specific State or any Ministry of any Government;
- impersonates any person or misrepresent your identity or affiliation with any person/ entity;
- anything that is known to you to be false, inaccurate or misleading;
- contains any computer virus, worms, any code or other potentially damaging or limiting the functionality of any service/ features of the App;
- threatens unity integrity, and sovereignty of India, and relations of India with other nations.
Any data, messages or documents which in our discretion falls under any of the above restrictions shall be taken down by us and you shall have no right to challenge our decision to do so.
13. License Grant:
13.1 Pink Tree grants User/ Doctor a limited, non-exclusive, non-transferable, non-sub licensable license to download and install a copy of the Ask Your Doctor App on mobile devices that you own or control and to run such copy of the App solely for your own personal use.
13.2 User/ Doctor will not (and will not permit any third party to): (i) reverse engineer, decompile, disassemble, or otherwise attempt to discern the source code, underlying ideas, algorithms, file formats, or interface protocols of the App, the Content, the Resources or any database; (ii) copy, modify, adapt or translate the App, the Content, the Resources or any database, or otherwise make any use, resell, distribute or sublicense the App, the Content, the Resources or any database except in connection with this Agreement; (iii) disclose and/or make the App, the Content, the Resources or any database available on a “service bureau” basis; (iv) remove or modify any proprietary marking or restrictive legends placed on the App, the Content, the Resources or any database; or (v) use the App, the Content, the Resources or any database in violation of any applicable law or regulation.
13.3 You will not interfere with or attempt to interrupt the proper operation of the App and/or Resources through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the App and/or the Resources through hacking, password or data mining, or any other means. User/ Doctor retains all copyrights and other intellectual property rights in and to any Personal Data and other information User/ Doctor submits into User’s/ Doctor’s own database.
13.4 User/ Doctor hereby grants us the right to excerpt, analyse, index, and create derivative works from the data in User/ Doctor Database as reasonably necessary for us to provide User/ Doctor with the Resources.
14. Third Party Links:
14.1 The App may include links to third party websites, products or services and by clicking on such a link the User or the Doctor as the case may be redirected to third party websites and applications.
14.2 In such scenario, Ask Your Doctor and Pink Tree will not be held liable for any damages incurred by the User or the Doctor or any deficiency in the services of the third party websites.
15. Warranties and Indemnity
15.1 The App, the Content and the Resources are provided for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the App, the Content, and the Resources. If you think you may have a medical emergency, call your doctor immediately. Pink Tree does not recommend or endorse any specific tests, physicians, Doctors listed on the App or outside the App, products, procedures, opinions, or other information that may be mentioned on the App, the Content, and the Resources. Your reliance on the App, the Content and the Resources is solely at your own risk. You are using the Resources at your own risk and you, along with your healthcare provider, are personally responsible for verifying its suitability for your needs.
15.2 Pink Tree warrants that it will use all reasonable care while providing products and services on the App. However, Pink Tree makes no warranty that its App is free from any kind of viruses, or anything else that could damage the property of the visitor of the App or the User or the Doctor, it is strongly advised by Pink Tree that the visitor, User or Doctor should adopt appropriate back-up, firewall, and other precautionary security measures.
15.3 Pink Tree disclaims any warranty regarding the accuracy, security, and performance of services on its App. Further, no information available on the platform will create any warranty on Pink Tree.
15.4 Over the course of the period Pink Tree may incorporate third-party products or services on its App. If the User or Doctor uses such third-party product or services then it is expressly understood and agreed that they have read the terms and conditions of such third parties and Pink Tree will not be held liable for any damages relating to the use of products or services of such third parties.
15.5 The User shall indemnify Ask Your Doctor and Pink Tree against any losses, damages, claims, proceedings, or actions arising out of any misrepresentations made by the User. The User hereby indemnifies Pink Tree and its partners from and against any and all losses, damages, liabilities, actions, proceedings, claims and costs arising from the User’s use of the App.
15.6 The Doctor shall indemnify Pink Tree against any third-party claims that may arise due to any intellectual property claims if the Doctor uses, downloads, or copies any content from Pink Tree website for any personal use or commercial gain. The Doctor shall indemnify Pink Tree against any losses, damages, claims, proceedings, or actions arising out of any misrepresentations made or false information/ details provided by the Doctor. The Doctor hereby indemnifies Pink Tree and its partners from and against any and all losses, damages, liabilities, actions, proceedings, claims and costs arising from the Doctor use of the App.
16. Disclaimer
16.1 The Resources, Content, Blogs and all such other content available on the App of the Ask Your Doctor of Pink Tree are for information purposes only. Under no circumstance, the User should consider it as a medical advice. The User and the Doctor should use their discretion before using any resources of the App. If they suffer any damages/ harm from using such Content published on the App, then they cannot hold Pink Tree accountable for the damages in any manner whatsoever.
16.2 The App functions on the inputs inserted by the User. If any User inserts inadequate or inaccurate data and does not achieve desire result, then in such scenario Pink Tree will not be held liable for any loss suffered by the User. Further, Pink Tree disclaims the accuracy of the App or any advice/ consultation/ information provided by the Doctor to the User, and the User acknowledges the same and he/ she cannot claim any damages from Pink Tree for the same.
16.3 Doctor while registering with the App are required to provide their registered license number issued to him/ her by Indian Medical Council. Pink Tree may verify registered license number by using third party application/ service. However, if the provided registered license number is held invalid or was forged then Pink Tree shall take legal action against such Doctor and if any User incurs any damages, then they shall not hold Pink Tree liable for any such damages. However, they can take possible legal action against such Doctor as available to them.
16.4 App may have certain feature of integration of health/ medical data from Apple/ Google devices/ applications or any wearables through which it can record the vitals of the User and for certain features/ services of the App, the User has to upload the health details and medical reports according to which the App will provide the User with Resources. If the User incurs any damages due to any discrepancy in the data provided by them or captured from Apple/ Google or any other wearable devices/ applications, then in such scenario Pink Tree will not hold accountable and the User cannot claim any damages from Pink Tree.
16.5 Ask Your Doctor app of Pink Tree at its own discretion can alter, replace, delete any subscribed service/features available to the User or Doctor on the App without giving any notice to the User or the Doctor. The User or Doctor cannot claim any damages or refund for any alteration, replacement or deletion made to the subscribed services/features of the App.
17. Limitation of liability
17.1 Pink Tree shall use all reasonable efforts to make service available to Users/ Doctors but Pink Tree shall not be held liable for any interruption in the service and it reserves all the rights relating to the services. It is understood that minimum technical system requirements are necessary for the smooth operation of the platform if the User/ Doctor fails to maintain such minimum technical system requirement and that causes any interruption in services it shall not be considered as the fault of Pink Tree and Pink Tree will not be held liable for any loss incurred to them.
17.2 Pink Tree does not guarantee a fixed number of sessions or fixed timeline after which the User will get desired results/ cure/ betterment for his/ her medical condition/ ailment, and User cannot claim any damages or costs (including refund of any fee paid to Pink Tree/ Doctor for any feature/ service) from Pink Tree in this regard.
17.3 The Doctors are qualified experts in the field of medical. Pink Tree assumes no responsibility or liability for any advice, professional opinion, information given to the User or the Caregiver of the User by the Doctor and shall not be held liable for any action, advice, consultation of the Doctor.
18. Notices:
All notices shall be given to Ask Your Doctor App of Pink Tree via e-mail at: support@askyourdoctor.in
19. Termination of Account of User and Doctor:
19.1 For User
19.1.1 The User can terminate his account from the Ask Your Doctor App by completing the account deletion process as available on the Ask Your Doctor App of Pink Tree. However the data of such User will be stored by Pink Tree in accordance to the Privacy Policy of Pink Tree or in compliance to applicable laws and regulatory guidelines.
19.1.2 Pink Tree can terminate the account of the User if the User has infringed any terms of use. Pink Tree is not required to give any advance notice for deleting such an account of the User. On such termination, the User cannot claim any damages under any applicable law in India.
19.1.3 Upon termination, the User can request for the retrieval of data stored in their account from Pink Tree by sending a request by email at support@askyourdoctor.in. However, Pink Tree shall have a right to reject your request fully or partially.
19.2 For Doctor:
19.2.1 Doctor can deregister or delete his account from the Ask Your Doctor App of Pink Tree on intimation to Pink Tree by way of notice, or by such other ways as mutually agreed between them.
19.2.2 Pink Tree may terminate the account of Doctor if they infringe any terms of use or under any terms specified herein, without giving any prior notice. The Doctor is prohibited from claiming any damages against Pink Tree in such case.
19.2.3 On termination of the account of Doctor, he/ she is prohibited from soliciting any User of Pink Tree and they shall not enter into a similar business as that of Pink Tree for 3(Three) Years commencing from the day when the termination was communicated by Pink Tree to the Doctor. Further, on termination, the Doctor shall.
